» Developing a Business Process Automation strategy for client services environments
» Conducting a detailed process decomposition exercise for the claims environment
» Providing advisory input on developing an Enterprise Process Model
» Providing insights on Enterprise Architecture frameworks, principles and their application
» Investigating outsourcing alternatives and managing the outsourcing process for a sales call centre environment
» Managing a technology sourcing and evaluation process for an Enterprise Architecture toolset
» Designing and implementing processes for a major employee benefits administration environment
» Facilitating the definition of the market positioning and sales & distribution strategy for an insurance business
» Defining the “fix” and “build” programme of work in support of a newly-defined business strategy

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